FAQ & Shipping Info (PLEASE READ)
Do you ship worldwide?
How long will it take?
*October 2020 Update: Shipping times are returning to more normal speeds. Speeds vary from Country to Country but we're starting to see more of 7-14 days as an average.
Corona Virus Update: We're seeing some major delays which has increased delivery times. In some cases 30-50+ days. We thank you for your patience during these times.12-18 working days for delivery outside Australia is the average. Shipping times will vary between 7-25 days. Currently shipping times to Germany and Brazil are 30+ days. Our aim is always to deliver as fast as possible however in 1% or less of orders delays are longer. In these cases we either resend the order or refund it.
I have received one item of two that I have ordered...where is my other?
Many items will ship separately, rest assured your purchases are on their way. The will arrive in separate parcels.
I need it sooner. Can you send my order express?
Yes, please email firstname.lastname@example.org
Is shipping discreet?
Yes, we don't write our business name on parcels and items of an adult nature will always be marked down as a toy or similar in the customs declaration.
Can I track my purchase?
For express shipping we can provide accurate details however to give you the best possible prices for our free worldwide shipping tracking details are not available. For our free shipping we are not updated regularly by local postage providers until the item has been marked as delivered.
What name will show up as on my statement?
When will you have new stock of a sold out item?
Send an email to email@example.com and we'll keep you in the loop :)
All other inquiries please email: firstname.lastname@example.org
*Please contact @patrick.admin on Instagram. We're currently short staffed and our emails aren't checked as often. Thanks for understanding!